Troubleshooting Worksheet -- Single-Tier Driver, Post-Initial Connectivity

Use this form to gather information which will help us better assist you. If possible, follow up with a client-side ODBC trace.

System Information

• What product are you using?
  
  

  ---

  
  
  
• What are the names of the files that you downloaded?
  
  

  ---

  
  
  
• What is the product version and release number?
  
  

  ---

  
  
  
• What is the name and version of the client operating system?
  
  

  ---

  
  
  
• Provide the output of uname -a for unix and linux clients.
  
  

  ---

  
  
  

Problem Description

• Provide the text of any error message you experience.
  
  

  ---

  
  
  
• Describe any problem that does not produce error text.
  
  

  ---

  
  
  
• Describe the steps that you take to reproduce the problem.
  
  

  ---

  
  
  
• Provide Data Source Name Connection Parameters.
  
  

  ---

  
  
  

Environment

• Did you install the product under your database user's uid?
  
  

  ---

  
  
  
• Did you install the product with your database user's .profile set?
  
  

  ---

  
  
  
• What is your database native client version?
  
  

  ---

  
  
  

Problem Isolation

• Is the problem specific to one, particular query?
  
  

  ---

  
  
  
• Is the problem specific to a type of query -- UPDATEs, INSERTs, JOINs, etc?
  
  

  ---

  
  
  
• Were you able to run this query in the past, using this exact same setup?
  
  

  ---

  
  
  
  • If so, what changed?
    
    

    ---

    
    
    
• Can you run your query using the same ODBC setup on a different machine?
  
  

  ---

  
  
  
• Can you run the same query using a different application and OpenLink drivers?
  
  

  ---

  
  
  
• Do non-OpenLink ODBC drivers allow you to run this query?
  
  

  ---

  
  
  
• Can you run this query through a database native interface?
  
  

  ---