Troubleshooting Worksheet -- Single-Tier Driver, Installation or Initial Connection

Use this form to gather information which will help us better assist you.

System Information

• What product are you using?
  
  

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• What are the names of the files that you downloaded?
  
  

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• What is the product version and release number?
  
  

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• What is the name and version of the client operating system?
  
  

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• Provide the output of uname -a for unix and linux clients.
  
  

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Problem Description

• Provide the text of any error message you experience.
  
  

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• Describe any problem that does not produce error text.
  
  

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• Describe the steps that you take to reproduce the problem.
  
  

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• Provide Data Source Name Connection Parameters, if this is a connection problem.
  
  

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Environment

• Did you install the product under your database user's uid?
  
  

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• Did you install the product with your database user's .profile set?
  
  

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• Do you have the database native client installed on your client machine?
  
  

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• What is your database native client version?
  
  

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• Does the database native client connect to your database?
  
  

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• Did you run openlink.sh or openlink.csh before you tested your connection?
  
  

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Problem Isolation

• Is this problem specific to this machine?
  
  

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• Did Single-Tier drivers work on this machine in the past?
  
  

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• If so, what changed?
  
  

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• Can others use Single-Tier drivers to successfully connect to the same database?
  
  

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