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  • SupportWeb.WorksheetSTstability(Last) -- Owiki? , 2016-08-19 14:59:39 Edit owiki 2016-08-19 14:59:39

    Troubleshooting Worksheet -- Single-Tier Driver, System Stability

    Use this form to gather information which will help us better assist you.

    System Information

    • What product are you using?

    • What are the names of the files that you downloaded?

    • What is the product version and release number?

    • What is the name and version of the client operating system?

    • Provide the output of uname -a for unix and linux clients.

    Problem Description

    • Provide the text of any error message that you experience.

    • Describe any problem that does not produce error text.

    • Describe the steps that you take to reproduce this problem.

    • Provide Data Source Name Connection Parameters.

    Client Environment

    • What is your database native client version?

    Server Environment

    • What are your database server's kernel tuning parameters? Provide ulimit -a output for verification.

    • What is your database server's patch level? Provide uname -a output for verification.

    • What is your database's patch level?

    • What is your database server's memory?

    • What is your database server's processor count?

    Problem Isolation

    • Is this problem specific to one client machine?

    • Is this a consistent problem or a problem that has occured after a period of stability?

    • Is this problem associated with heavy load? If so, please describe.

    • Does the problem produce core files, stack traces, Dr. Watsons, or Progress protraces? If so, please submit the relevant file or Dr. Watson error.

    • Is this problem associated with a recent database or o/s upgrade?

    • Is this problem associated with the implementation of anti-virus software?

    • Does the problem correspond with errors in the database native log? Please provide the log for evidence.

    • Does the database native transaction monitor show anomalous activity?

    Other Considerations

    • Our Single-Tier drivers may have exposed a limitation in your database native client. Would you consider an upgrade to Multi-Tier drivers?

    Referenced by...