doc.FAQ.MyExistingLicenseKeyDoesNotWorkWhatDoIDo

• Ensure that all ftp transfers are conducted in binary transfer mode. OpenLink? 's licenses are binary executables.
  
• Obtain Single-Tier client driver versions or Multi-Tier Broker versions. Use ASNPRINT.exe to ensure that the license and product share the same version. (Consultants must open 1.x and 3.x licenses with Notepad. ASNPRINT cannot read these files.)
  
• Remove extraneous, OpenLink? licenses from the machine.
  
• Ensure that the OpenLink? 's Windows and Unix licenses are passed by the PATH environment variable. Insure that Unix licenses are passed by the Unix OPL LICENSE_DIR variable.
  
• Remove references to old, OpenLink? licenses from the registry, if the problem persists. (Search using license product code.)
  
• Please reinstall and register the software, if the problem persists. Windows Single-Tier users should remove references to the Single-Tier driver-from their registries-before re-installation. Users may run regedit from a terminal prompt to access their registries.