doc.FAQ.TheInstallationProcessHangsWithoutAnErrorWhatDoIDo

• Obtain the name of the installation file. Obtain the name and version of the operating system. (Use uname -a on Unix.) Compare the two resources to determine if the software and operating system are compatible.
  
• Ask about operating system patches. Patches can interfere with installs on otherwise supported operating systems.
  
• Check file and directory permissions.
  
• Use the Windows explorer or Unix df -k to check disk space.
  
• Ensure unnecessary processes are shutdown.
  
• Determine how far the installation has progressed. Some Windows installers hang during registry update. However, the actual installation is complete and functional.
  
• Attempt to recreate the problem in-house.