UnableToOpenBrokerLicNetworkFailure

UnableToOpenBrokerLicNetworkFailure Error Message: Unable to open a Request Broker license (Network failure) Error Message: Unable to open a Request Broker license (Network failure) A variety of factors contribute to the "Network failure" error. If you encounter network failures, take the action that corresponds to the operating system on which the Broker is running:For a Unix Broker host Log into the problem machine. Run ps -ef and make sure that oplmgr, oplrqb, and www_sv are not running. Kill any relevant processes. For example: ps -ef | grep oplmgr ps -ef | grep oplrqb ps -ef | grep www_sv cd to the root of your OpenLink installation, where you find openlink.sh and openlink.csh. Set the OpenLink environment by running the appropriate script for your shell -- <tgroup><thead /><tbody> <row /> <row><entry> sh, bash, zsh and related </entry><entry> <span style="color: red"> UNKNOWN tag: http://www.w3.org/1999/xhtml:nowiki. ./openlink.sh</span> </entry></row> <row><entry> ksh and related </entry><entry> <span style="color: red"> UNKNOWN tag: http://www.w3.org/1999/xhtml:nowikisource ./openlink.sh</span> </entry></row> <row><entry> csh, tcsh and related </entry><entry> <span style="color: red"> UNKNOWN tag: http://www.w3.org/1999/xhtml:nowikisource ./openlink.csh</span> </entry></row> </tbody></tgroup></table> </listitem> <listitem> <computeroutput>cd</computeroutput> into the <computeroutput>bin</computeroutput> sub-directory of your OpenLink installation. </listitem> <listitem> Use <computeroutput>ls -al</computeroutput> to insure that <computeroutput>oplrqb.log</computeroutput> is writable by its owner. </listitem> <listitem> <computeroutput>vi oplrqb.ini</computeroutput> </listitem> <listitem> Locate the <computeroutput>[Protocol TCP]</computeroutput> section. For example: <programlisting>[Protocol TCP] PingWatchdog = No PingInterval = 600 Listen = 5000 PortLow = 5000 PortHigh = 6000 ;IPAddress = 127.0.0.1 </programlisting></listitem> <listitem> Remove the semicolon from the <span style="color: red"> UNKNOWN tag: http://www.w3.org/1999/xhtml:nowikiIPAddress</span> parameter. </listitem> <listitem> Hardcode your machine's IP address. </listitem> <listitem> Record the value passed to <span style="color: red"> UNKNOWN tag: http://www.w3.org/1999/xhtml:nowikiListen</span>. </listitem> <listitem> Exit the file. </listitem> <listitem> Run <span style="color: red"> UNKNOWN tag: http://www.w3.org/1999/xhtml:nowikinetstat -a</span> to insure that UDP and TCP ports <span style="color: red"> UNKNOWN tag: http://www.w3.org/1999/xhtml:nowiki60001</span> are free. For example: <programlisting>netstat -a | grep 60001 </programlisting></listitem> <listitem> Run <span style="color: red"> UNKNOWN tag: http://www.w3.org/1999/xhtml:nowikinetstat -a</span> to insure that the TCP port passed to Listen is free. For example: <programlisting>netstat -a | grep 5000 </programlisting></listitem> <listitem> Run <computeroutput>./oplmgr -?</computeroutput> to insure that you do not have version 0.9.4. If you do, you have a bug, and you must stop and contact OpenLink Product Support. For example: <programlisting>[root@r3 bin]# ./oplmgr -? OpenLink License Manager Version 0.9.4 as of Fri Feb 03 2006 (Release 6.0 cvsid 00082). Compiled for Linux 2.4.20-43.9.legacysmp (i686-pc-linux-glibc23) Copyright (C) OpenLink Software. </programlisting></listitem> <listitem> Use <computeroutput>ls -al</computeroutput> to make sure that all files in <computeroutput>~/openlink/bin</computeroutput> and <computeroutput>~/openlink/lib</computeroutput> have file ownership. </listitem> <listitem> Remove any files named <computeroutput>.opl*</computeroutput> or <computeroutput>opl*</computeroutput> in <computeroutput>/tmp</computeroutput> -- <programlisting>rm /tmp/.opl* /tmp/opl* </programlisting></listitem> <listitem> Start your Request Broker process. </listitem> <listitem> Test your connection.</listitem> </orderedlist><para>If the same error persists send the following resources to OpenLink Product Support:</para><orderedlist spacing="compact"><listitem> Copies of your <computeroutput>oplrqb.lic</computeroutput>, <computeroutput>oplrqb.log</computeroutput>, and <computeroutput>oplrqb.ini</computeroutput> files </listitem> <listitem> The output of the various commands suggested above </listitem> <listitem> The output of these additional commands -- <programlisting>strace ./oplrqb -fd oplrqb -? </programlisting> </listitem> </orderedlist><bridgehead class="http://www.w3.org/1999/xhtml:h2">For a Windows Broker host</bridgehead> <orderedlist spacing="compact"><listitem> Log into the problem machine. </listitem> <listitem> Use the Services utility to insure that the OpenLink License Manager and OpenLink Request Broker are shut down. </listitem> <listitem> Use the Task Manager to make sure that www_sv is not running. Kill any relevant processes. </listitem> <listitem> Expand your <emphasis>Start</emphasis> -> <emphasis>Programs</emphasis> menu. </listitem> <listitem> Expand the OpenLink Data Access Drivers folder. </listitem> <listitem> Click the Session Rules Book entry. This should open the <computeroutput>oplrqb.ini</computeroutput> file (a.k.a. Session Rules Book) in Notepad. </listitem> <listitem> Locate the <computeroutput>[Protocol TCP]</computeroutput> section. For example: <programlisting>[Protocol TCP] PingWatchdog = No PingInterval = 600 Listen = 5000 PortLow = 5000 PortHigh = 6000 ;IPAddress = 127.0.0.1 </programlisting></listitem> <listitem> Remove the semicolon from the <computeroutput>IPAddress</computeroutput> parameter. </listitem> <listitem> Hardcode your machine's IP address. </listitem> <listitem> Record the value passed to <computeroutput>Listen</computeroutput>. </listitem> <listitem> Exit the file. </listitem> <listitem> Open an CMD/DOS session. </listitem> <listitem> Run <computeroutput>netstat</computeroutput> to insure that TCP and UDP ports 60001, and the TCP port passed to Listen, are free. </listitem> <listitem> <computeroutput>cd</computeroutput> into the <computeroutput>bin</computeroutput> sub-directory of the OpenLink installation. </listitem> <listitem> Run <computeroutput>oplmgr -?</computeroutput> to insure that you do not have version 0.9.4. If you do, you have a bug. For example: <programlisting>[root@r3 bin]# ./oplmgr -? OpenLink License Manager Version 0.9.4 as of Fri Feb 03 2006 (Release 6.0 cvsid 00082). Compiled for Linux 2.4.20-43.9.legacysmp (i686-pc-linux-glibc23) Copyright (C) OpenLink Software. </programlisting></listitem> <listitem> If you have a new license file, put it in the bin sub-directory of your OpenLink installation. </listitem> <listitem> Restart the OpenLink License Manager using the Services panel. </listitem> <listitem> Restart the OpenLink Request Broker using the Services panel. </listitem> <listitem> Test your connection.</listitem> </orderedlist><para>If the same error persists send the following resources: </para><orderedlist spacing="compact"><listitem> Copies of your <computeroutput>oplrqb.lic</computeroutput>, <computeroutput>oplrqb.log</computeroutput>, and <computeroutput>oplrqb.ini</computeroutput> files </listitem> <listitem> The output of the various commands suggested above </listitem> <listitem> The output of these additional commands -- <programlisting>strace ./oplrqb -fd oplrqb -? </programlisting> </listitem> </orderedlist></section></docbook>