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    • UdaWikiWeb.UdadocFAQWhatStepsShouldITakeToDebugMyCases(Last) -- Owiki? , 2016-08-19 15:01:17 Edit
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    owiki 2016-08-19 15:01:17

    doc.FAQ.WhatStepsShouldITakeToDebugMyCases





      • Construct an architectural diagram depicting the user's client machine(s), server machine(s), application(s), and database(s).
      • Gather version information for each element in the architecture.
      • Ensure that the user has the correct OpenLink product type and version for his or her specific needs.
      • Ensure that the components have been properly installed, configured, and licensed.
      • Ask for the full text of any error message that may arise during the use of OpenLink products.
      • Obtain the error, a Session Rules Book, and a Request Broker log for any Multi-Tier connection issues. Obtain the error and a trace for any Multi-Tier, post-connection SQL or ODBC related problems.
      • Obtain the error and connection attributes for any Single-Tier connection issues. Obtain the error and a trace for any Single-Tier, post-connection SQL or ODBC related problems.