= doc.FAQ.UserCannotDownload

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*Re-attempt the download. [[OpenLink]]  's servers occasionally fail due to temporary overload.  
*Right-click product links and use "Save As" to download.  
*Test with an alternative Web browser.  
*Use an FTP client to download the software.  
*Determine if evaluator firewalls prohibit downloads.  
*Login as the user and test the download process in-house.  

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