= doc.FAQ.UDAInstallationFailure

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*Obtain the name of the user's installation files.  
*Obtain the user's operating system and version. UNIX users should provide the output of uname -a. Linux users should provide the output of uname -a and rpm -qa | grep lib.  
*Ensure that the installation files are compatible with the user's operating system. Most installers are compatible with the intended o/s and updated versions of the o/s. For instance, Solaris 2.7 software should run on Solaris 2.7 and 2.8. It may not run on 2.5.  
*Tell users to ftp installation shell scripts in ASCII. .taz, .dmg, and .zip files require BINARY transfer.  
 **file name ** 


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