doc.FAQ.UDAInstallationFailure

• Obtain the name of the user's installation files.
  
• Obtain the user's operating system and version. UNIX users should provide the output of uname -a. Linux users should provide the output of uname -a and rpm -qa | grep lib.
  
• Ensure that the installation files are compatible with the user's operating system. Most installers are compatible with the intended o/s and updated versions of the o/s. For instance, Solaris 2.7 software should run on Solaris 2.7 and 2.8. It may not run on 2.5.
  
• Tell users to ftp installation shell scripts in ASCII. .taz, .dmg, and .zip files require BINARY transfer.
  file name