doc.FAQ.UDAInstallationFailure Obtain the name of the user's installation files. Obtain the user's operating system and version. UNIX users should provide the output of uname -a. Linux users should provide the output of uname -a and rpm -qa | grep lib. Ensure that the installation files are compatible with the user's operating system. Most installers are compatible with the intended o/s and updated versions of the o/s. For instance, Solaris 2.7 software should run on Solaris 2.7 and 2.8. It may not run on 2.5. Tell users to ftp installation shell scripts in ASCII. .taz, .dmg, and .zip files require BINARY transfer. file name