= doc.FAQ.TheInstallationProcessHangsWithoutAnErrorWhatDoIDo

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*Obtain the name of the installation file. Obtain the name and version of the operating system. (Use uname -a on Unix.) Compare the two resources to determine if the software and operating system are compatible.  
*Ask about operating system patches. Patches can interfere with installs on otherwise supported operating systems.  
*Check file and directory permissions.  
*Use the Windows explorer or Unix df -k to check disk space.  
*Ensure unnecessary processes are shutdown.  
*Determine how far the installation has progressed. Some Windows installers hang during registry update. However, the actual installation is complete and functional.  
*Attempt to recreate the problem in-house.  

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