= doc.FAQ.HowDoIGetAnEvaluationLicenseFile

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*Encourage the user to repeat the downloads process and stop, just before he or she downloads the software. The [[OpenLink]]  web page should send a license key to the user's email.  
*Verify the user's email address, if the problem persists.  
*Use [[http://oplweb.openlinksw.com:81/loghome.asp]]  to generate a key for the user, if other remedies fail.  

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