doc.FAQ.HowDoIGetAnEvaluationLicenseFile Encourage the user to repeat the downloads process and stop, just before he or she downloads the software. The OpenLink web page should send a license key to the user's email. Verify the user's email address, if the problem persists. Use http://oplweb.openlinksw.com:81/loghome.asp to generate a key for the user, if other remedies fail.