Contacting Technical Support

Fastest assistance will almost always come through the browser-based Case System. Other methods of contact are provided for convenience, but are best used to supplement (not replace) the Case System.

US Office - covering the Americas, the Caribbean, and Japan

First Tier

Telephone	+1 866 302 0755 or +1 781 273 0900 x34
Fax	+1 781 229 8030
E-Mail	Technical Support
Web	http://support.openlinksw.com/

Second Tier

Acting Support Manager (US)
Ted Thibodeau
+1 781 273 0900 x32
tthibodeau(at)openlinksw(dot)com

UK Office - covering Europe, Australia, Africa, Antarctica, Asia, the Middle East, and all other regions

First Tier

Telephone	+44 20 8681 7701
Fax	+44 20 8681 7702
E-Mail	Technical Support
Web	http://support.openlinksw.com/

Second Tier

Acting Support Manager (UK)
Hugh Williams
+44 20 8681 7701
hwilliams(at)openlinksw(dot)com