OpenLink's installers seldom fail. Furthermore, it is easy to troubleshoot installer issues, when they occur. Use the following guidelines in the event of a problem:
1. Obtain the name of the installation files.
2. Obtain the operating system and version. Obtain the output of uname -a on unix. Obtain the output of uname -a and rpm -qa | grep lib on Linux.
3.
Insure that the installation files are compatible with the operating system.
Most installers are compatible with the intended o/s and updated versions of the o/s.
For instance, Solaris 2.7 software should run on Solaris 2.7 and 2.8.
It may not run on 2.5.
4. Insure installation shell scripts were ftp'd in ASCII. .taz, .dmg, and .zip files require BINARY file transfer.
If the problem persists on unix, you can use tar -xvf to decompress installation files.
Use of tar should create functional, unix installations.
However, you will need to manually set various environment variables in
If the problem persists on Windows, check your
Finally, problem Windows installations may require substantial edits to the registry.
This task can be accomplished by advanced technical users with guidance from