Troubleshooting Worksheet -- Single-Tier Driver, System Stability Use this form to gather information which will help us better assist you. System Information What product are you using? What are the names of the files that you downloaded? What is the product version and release number? What is the name and version of the client operating system? Provide the output of uname -a for unix and linux clients. Problem Description Provide the text of any error message that you experience. Describe any problem that does not produce error text. Describe the steps that you take to reproduce this problem. Provide Data Source Name Connection Parameters. Client Environment What is your database native client version? Server Environment What are your database server's kernel tuning parameters? Provide ulimit -a output for verification. What is your database server's patch level? Provide uname -a output for verification. What is your database's patch level? What is your database server's memory? What is your database server's processor count? Problem Isolation Is this problem specific to one client machine? Is this a consistent problem or a problem that has occured after a period of stability? Is this problem associated with heavy load? If so, please describe. Does the problem produce core files, stack traces, Dr. Watsons, or Progress protraces? If so, please submit the relevant file or Dr. Watson error. Is this problem associated with a recent database or o/s upgrade? Is this problem associated with the implementation of anti-virus software? Does the problem correspond with errors in the database native log? Please provide the log for evidence. Does the database native transaction monitor show anomalous activity? Other Considerations Our Single-Tier drivers may have exposed a limitation in your database native client. Would you consider an upgrade to Multi-Tier drivers?