Troubleshooting Worksheet -- Single-Tier Driver, Installation or Initial Connection Use this form to gather information which will help us better assist you. System Information What product are you using? What are the names of the files that you downloaded? What is the product version and release number? What is the name and version of the client operating system? Provide the output of uname -a for unix and linux clients. Problem Description Provide the text of any error message you experience. Describe any problem that does not produce error text. Describe the steps that you take to reproduce the problem. Provide Data Source Name Connection Parameters, if this is a connection problem. Environment Did you install the product under your database user's uid? Did you install the product with your database user's .profile set? Do you have the database native client installed on your client machine? What is your database native client version? Does the database native client connect to your database? Did you run openlink.sh or openlink.csh before you tested your connection? Problem Isolation Is this problem specific to this machine? Did Single-Tier drivers work on this machine in the past? If so, what changed? Can others use Single-Tier drivers to successfully connect to the same database?