Troubleshooting Worksheet -- Multi-Tier Driver, Post-Initial Connectivity Use this form to gather information which will help us better assist you. If possible, follow up with a client-side ODBC trace and the Request Broker Log. System Information What product are you using? What are the names of the files that you downloaded? What is the product version and release number? What is the name and version of the o/s containing your Multi-Tier client components? Provide the output of uname -a for unix and linux machines. What is the name and version of the o/s containing your Multi-Tier server components? Provide the output of uname -a for unix and linux machines. Problem Description Provide the text of any error message you experience. Describe any problem that does not produce error text. Describe the steps that you take to reproduce the problem. Provide Data Source Name Connection Parameters. Server Environment Did you install the server components under your database user's uid? Did you install the server components with your database user's .profile set? Did you install your server components on the database native server? If not, did you install your server components on a machine containing the database native client? What is your database native client version? Problem Isolation Is the problem specific to one, particular query? Is the problem specific to a type of query; UPDATEs, INSERTs, JOINs, etc.? Were you able to run this query in the past, using this exact same setup? If so, what changed? Can you run your query using the same ODBC setup on a different machine? Can you run the same query using a different application and OpenLink drivers? Do non-OpenLink drivers allow you to run this query? Can you run this query through a database native interface?