Troubleshooting Worksheet -- Multi-Tier Driver, Installation or Initial Connection Use this form to gather information which will help us better assist you. System Information What product are you using? What are the names of the files that you downloaded? What is the product version and release number? What is the name and version of the o/s containing your Multi-Tier client components? Provide the output of uname -a for unix and linux machines. What is the name and version of the o/s containing your Multi-Tier server components? Provide the output of uname -a for unix and linux machines. Problem Description Provide the text of any error message you experience. Describe any problem that does not produce error text. Describe the steps that you take to reproduce the problem. Provide Data Source Name Connection Parameters, if this is a connection problem. Client Environment Did you run openlink.sh or openlink.csh before you tested your connection? Server Environment Did you install the server components under your database user's uid? Did you install the server components with your database user's .profile set? Did you install your server components on the database native server? If not, did you install your server components on a machine containing the database native client? What is your database native client version? Does the database native client connect to your database? Did you start your OpenLink Request Broker? Did you run openlink.sh or openlink.csh before you started your Broker? Problem Isolation Is this problem specific to this particular client/server setup? Did Multi-Tier drivers work in this configuration in the past? If so, what changed? Can others use their Multi-Tier clients to connect to the broker described above?