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Error Message: This application has failed to start because jvm.dll was not found. Re-installing the application may fix this problem.

This error indicates that either the Java Virtual Machine (JVM, may be installed as part of the Java Development Kit [JDK] or Java Runtime Environment [JRE]) has not been installed, or the operating system cannot find it.

JVM (in JRE or JDK) must be installed

You must have a JVM that is compatible with our components

  • Generally, the latest JVM from http://java.com/ is the best choice.
  • If using our 64-bit components, you must have the 64-bit JVM, which will only be offered if you download using 64-bit IE.
  • It is generally best to install both 32-bit JVM and 64-bit JVM on 64-bit Windows.

Directory containing jvm.dll must in in PATH

The path to the directory containing the jvm.dll must be included in your %PATH% Environment Variable. To do this, proceed as follows --

  1. Use the Windows Explorer's Search feature to locate the jvm.dll, and make note of the directory in which it is found. If more than one is found, work with the most recent.
  2. Start -> Control Panel -> System
  3. Click to the Advanced tab.
  4. Click the Environment Variables button.
  5. In the System variables pane, locate and select the environment variable named PATH.
  6. Click Edit which will bring up a new dialog containing Variable name and Variable value fields.
  7. Add the directory path from step #1 to the back end of the already present "Variable value" field, taking care not to delete anything that is already present. Directory paths are separated by a semi-colon ';', so you should usually put a semicolon before the path you're adding. Typically, the text being added will resemble --


    ;C:\Program Files\Java\jre1.6.0_03\bin\client

  8. Finally, click OK to accept the changes.
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