---+ Troubleshooting Worksheet -- Single-Tier Driver, System Stability
    
  
Use this form to gather information which will help us better assist you.



---++ System Information

   * What product are you using?
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   * What are the names of the files that you downloaded?
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   * What is the product version and release number?
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   * What is the name and version of the client operating system?
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   * Provide the output of uname -a for unix and linux clients.
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---++ Problem Description

   * Provide the text of any error message that you experience.
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   * Describe any problem that does not produce error text.
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   * Describe the steps that you take to reproduce this problem.
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   * Provide Data Source Name Connection Parameters.
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---++ Client Environment 

   * What is your database native client version?
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---++ Server Environment 

   * What are your database server's kernel tuning parameters? Provide ulimit -a output for verification. 
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   *  What is your database server's patch level? Provide uname -a output for verification. 
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   *  What is your database's patch level? 
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   *  What is your database server's memory? 
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   *  What is your database server's processor count? 
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---++ Problem Isolation 

   * Is this problem specific to one client machine? 
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   *  Is this a consistent problem or a problem that has occured after a period of stability? 
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   *  Is this problem associated with heavy load? If so, please describe. 
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   *  Does the problem produce core files, stack traces, Dr. Watsons, or Progress protraces? If so, please submit the relevant file or Dr. Watson error. 
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   *  Is this problem associated with a recent database or o/s upgrade? 
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   *  Is this problem associated with the implementation of anti-virus software? 
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   *  Does the problem correspond with errors in the database native log? Please provide the log for evidence. 
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   *  Does the database native transaction monitor show anomalous activity? 
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---++ Other Considerations 

   * Our Single-Tier drivers may have exposed a limitation in your database native client. Would you consider an upgrade to Multi-Tier drivers? 
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