---+ Troubleshooting Worksheet -- Single-Tier Driver, Post-Initial Connectivity
      
Use this form to gather information which will help us better assist you.  If possible, follow up with [[http://wikis.openlinksw.com/dataspace/owiki/wiki/UdaWikiWeb/GeneratingClientsideODBCTracesAllDrivers][a client-side ODBC trace]].


---++ System Information

   * What product are you using?
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   * What are the names of the files that you downloaded?
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   * What is the product version and release number?
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   * What is the name and version of the client operating system?
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   * Provide the output of uname -a for unix and linux clients.
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---++ Problem Description

   * Provide the text of any error message you experience.
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   * Describe any problem that does not produce error text.
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   * Describe the steps that you take to reproduce the problem.
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   * Provide Data Source Name Connection Parameters.
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---++ Environment 

   * Did you install the product under your database user's uid?
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   * Did you install the product with your database user's .profile set?
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   * What is your database native client version?
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---++ Problem Isolation 

   * Is the problem specific to one, particular query?
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   * Is the problem specific to a type of query -- UPDATEs, INSERTs, JOINs, etc?
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   * Were you able to run this query in the past, using this exact same setup?
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      * If so, what changed?
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   * Can you run your query using the same ODBC setup on a different machine?
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   * Can you run the same query using a different application and OpenLink drivers?
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   * Do non-OpenLink ODBC drivers allow you to run this query?
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   * Can you run this query through a database native interface?
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