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  • SupportWeb.WorksheetMTstability(Last) -- Owiki? , 2016-08-19 14:59:38 Edit owiki 2016-08-19 10:59:38

    Troubleshooting Worksheet -- Multi-Tier Driver, System Stability

    Use this form to gather information which will help us better assist you. If possible, follow up with a client-side ODBC trace and the Request Broker Log.

    System Information

    • What product are you using?




    • What are the names of the files that you downloaded?




    • What is the product version and release number?




    • What is the name and version of the o/s containing your Multi-Tier client components?




    • Provide the output of uname -a for unix and linux machines.




    • What is the name and version of the o/s containing your Multi-Tier server components?




    • Provide the output of uname -a for unix and linux machines.




    Problem Description

    • Provide the text of any error message you experience.




    • Describe any problem that does not produce error text.




    • Describe the steps that you take to reproduce the problem.




    • Provide Data Source Name Connection Parameters.




    Client Environment

    • What are your client communications settings?




    Server Environment

    • Have you set PortHigh in your server's oplrqb.ini file? Provide your server's oplrqb.ini file for verification.




    • Have the latest, relevant patches been applied to your database and server operating system?




    • List your kernel tuning parameters. Unix users provide the output of ulimit -a for verification.




    • What is your machine's physical memory?




    • What is your machine's processor count?




    • Did you install your server components on the database native server?




      • If not, did you install your server components on a machine containing the database native client?




    • What is your database native client version?




    Problem Isolation

    • Is this a consistent problem or a problem that has occured after a period of stability?




    • Is the problem associated with heavy load? If so, please describe.




    • Does the problem produce core files, stack traces, Dr. Watsons, or Progress protraces? If so, please submit the relevant file or Watson error.




    • Is the problem associated with a recent database or o/s patch or upgrade?




    • Is the problem associated with the implementation of anti-virus software?




    • Does the problem correspond with errors in the database native error log? Please provide the log for evidence.




    • Does the database native transaction monitor show anomalous activity?




    • Is the problem associated with an excess number of OpenLink database agent processes?




    • Does ps -ef show more OpenLink agent processes than oplshut -s ?





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