Troubleshooting Worksheet -- Multi-Tier Driver, Post-Initial Connectivity
Use this form to gather information which will help us better assist you.
If possible, follow up with a client-side ODBC trace and the Request Broker Log.
System Information
- What product are you using?
- What are the names of the files that you downloaded?
- What is the product version and release number?
- What is the name and version of the o/s containing your Multi-Tier client components?
- Provide the output of uname -a for unix and linux machines.
- What is the name and version of the o/s containing your Multi-Tier server components?
- Provide the output of uname -a for unix and linux machines.
Problem Description
- Provide the text of any error message you experience.
- Describe any problem that does not produce error text.
- Describe the steps that you take to reproduce the problem.
- Provide Data Source Name Connection Parameters.
Server Environment
- Did you install the server components under your database user's uid?
- Did you install the server components with your database user's .profile set?
- Did you install your server components on the database native server?
- If not, did you install your server components on a machine containing the database native client?
- What is your database native client version?
Problem Isolation
- Is the problem specific to one, particular query?
- Is the problem specific to a type of query; UPDATEs, INSERTs, JOINs, etc.?
- Were you able to run this query in the past, using this exact same setup?
- Can you run your query using the same ODBC setup on a different machine?
- Can you run the same query using a different application and OpenLink drivers?
- Do non-OpenLink drivers allow you to run this query?
- Can you run this query through a database native interface?