---+ Troubleshooting Worksheet -- Multi-Tier Driver, Installation or Initial Connection    
  
Use this form to gather information which will help us better assist you.



---++ System Information

   * What product are you using?
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   * What are the names of the files that you downloaded?
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   * What is the product version and release number?
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   * What is the name and version of the o/s containing your Multi-Tier client components?
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   * Provide the output of uname -a for unix and linux machines.
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   * What is the name and version of the o/s containing your Multi-Tier server components?
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   * Provide the output of uname -a for unix and linux machines.
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---++ Problem Description

   * Provide the text of any error message you experience.
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   * Describe any problem that does not produce error text.
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   * Describe the steps that you take to reproduce the problem.
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   * Provide Data Source Name Connection Parameters, if this is a connection problem.
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---++ Client Environment 

   * Did you run openlink.sh or openlink.csh before you tested your connection? 
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---++  Server Environment 

   * Did you install the server components under your database user's uid? 
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   *  Did you install the server components with your database user's .profile set? 
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   *  Did you install your server components on the database native server? 
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      *  If not, did you install your server components on a machine containing the database native client? 
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   *  What is your database native client version? 
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   *  Does the database native client connect to your database? 
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   *  Did you start your OpenLink Request Broker? 
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   *  Did you run openlink.sh or openlink.csh before you started your Broker? 
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---++  Problem Isolation 

   * Is this problem specific to this particular client/server setup? 
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   *  Did Multi-Tier drivers work in this configuration in the past? 
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      *  If so, what changed? 
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   *  Can others use their Multi-Tier clients to connect to the broker described above? 
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