Troubleshooting Worksheet -- Multi-Tier Driver, Installation or Initial Connection
Use this form to gather information which will help us better assist you.
System Information
- What product are you using?
- What are the names of the files that you downloaded?
- What is the product version and release number?
- What is the name and version of the o/s containing your Multi-Tier client components?
- Provide the output of uname -a for unix and linux machines.
- What is the name and version of the o/s containing your Multi-Tier server components?
- Provide the output of uname -a for unix and linux machines.
Problem Description
- Provide the text of any error message you experience.
- Describe any problem that does not produce error text.
- Describe the steps that you take to reproduce the problem.
- Provide Data Source Name Connection Parameters, if this is a connection problem.
Client Environment
- Did you run openlink.sh or openlink.csh before you tested your connection?
Server Environment
- Did you install the server components under your database user's uid?
- Did you install the server components with your database user's .profile set?
- Did you install your server components on the database native server?
- If not, did you install your server components on a machine containing the database native client?
- What is your database native client version?
- Does the database native client connect to your database?
- Did you start your OpenLink Request Broker?
- Did you run openlink.sh or openlink.csh before you started your Broker?
Problem Isolation
- Is this problem specific to this particular client/server setup?
- Did Multi-Tier drivers work in this configuration in the past?
- Can others use their Multi-Tier clients to connect to the broker described above?