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  • SupportWeb.WorksheetMTinstall(Last) -- Owiki? , 2016-08-19 14:59:38 Edit owiki 2016-08-19 10:59:38

    Troubleshooting Worksheet -- Multi-Tier Driver, Installation or Initial Connection

    Use this form to gather information which will help us better assist you.

    System Information

    • What product are you using?




    • What are the names of the files that you downloaded?




    • What is the product version and release number?




    • What is the name and version of the o/s containing your Multi-Tier client components?




    • Provide the output of uname -a for unix and linux machines.




    • What is the name and version of the o/s containing your Multi-Tier server components?




    • Provide the output of uname -a for unix and linux machines.




    Problem Description

    • Provide the text of any error message you experience.




    • Describe any problem that does not produce error text.




    • Describe the steps that you take to reproduce the problem.




    • Provide Data Source Name Connection Parameters, if this is a connection problem.




    Client Environment

    • Did you run openlink.sh or openlink.csh before you tested your connection?




    Server Environment

    • Did you install the server components under your database user's uid?




    • Did you install the server components with your database user's .profile set?




    • Did you install your server components on the database native server?




      • If not, did you install your server components on a machine containing the database native client?




    • What is your database native client version?




    • Does the database native client connect to your database?




    • Did you start your OpenLink Request Broker?




    • Did you run openlink.sh or openlink.csh before you started your Broker?




    Problem Isolation

    • Is this problem specific to this particular client/server setup?




    • Did Multi-Tier drivers work in this configuration in the past?




      • If so, what changed?




    • Can others use their Multi-Tier clients to connect to the broker described above?





    Referenced by...