SupportIndex<tgroup><thead /><tbody> <span style="color: red"> UNKNOWN tag: http://www.w3.org/1999/xhtml:colgroup </span> <row> <entry /><entry><emphasis /></entry> </row> <row> <entry><ulink url="http://support.openlinksw.com/support/online-support.vsp"><figure><graphic fileref="SupportIndex/Help2.png" /></figure></ulink> </entry> <entry> <para>We provide Web-based Technical Support to all users and evaluators. Please use our <ulink url="http://support.openlinksw.com/support/online-support.vsp">Online Support Case System</ulink> to create a case. </para> <para>Users with existing software licenses may purchase a Bronze Maintenance & Support contract, which offers higher-priority support and discounts on version upgrades. Complex or mission-critical needs may be better served by our Platinum Support Package or Professional Services team.</para> <para>We also offer consulting and training options. <ulink url="http://www.openlinksw.com/contact/">Contact a regional office</ulink> for additional information.</para></entry> </row> <row> <entry /><entry><emphasis /></entry> </row> <row> <entry><ulink url="ProductComparisonSheets"><figure><graphic fileref="SupportIndex/Comparisons2.png" /></figure></ulink></entry> <entry> <para>Don't understand the differences between the products in our portfolio? Can't identify the product that's right for your needs? </para> <para>These simplified checklists show <ulink url="ProductComparisonSheet">Data Access</ulink> and <ulink url="http://virtuoso.openlinksw.com/features-comparison-matrix/">Virtuoso</ulink> product features and benefits side-by-side.</para></entry> </row> </tbody></tgroup></table> <table><title /><tgroup><thead /><tbody> <row><entry /></row> <row> <entry><ulink url="SupportedArchitectures"><figure><graphic fileref="SupportIndex/Architectures.png" /></figure></ulink></entry> <entry><ulink url="SystemIntegratorGuide"><figure><graphic fileref="SupportIndex/Migration2.png" /></figure></ulink></entry> <entry><ulink url="ProductLicensingGuide"><figure><graphic fileref="SupportIndex/Licensing.png" /></figure></ulink></entry> </row> <row><entry /></row> </tbody></tgroup></table><para /><table><title /><tgroup><thead /><tbody> <span style="color: red"> UNKNOWN tag: http://www.w3.org/1999/xhtml:colgroup </span> <row> <entry><emphasis>Our Product Support Team provides world-class support for our <ulink url="http://uda.openlinksw.com/">data access</ulink> and <ulink url="http://virtuoso.openlinksw.com/">virtual database</ulink> technologies. This support site comprises an exciting and extensive list of evolving <ulink url="http://wikis.openlinksw.com/dataspace/owiki/wiki/MetaWiki/">Wiki Articles</ulink>, <ulink url="EvaluatorHelpPage">Getting Started Guides</ulink>, <ulink url="TrainingTutorials">Animated Tutorials</ulink>, <ulink url="TechnicalFAQs">FAQs</ulink>, and other resources to assist evaluators and customers with all our products. </emphasis></entry> </row> <row> <entry>We pride ourselves on our ability to provide Web-based support to all evaluators and customers regardless of product version. We also offer an array of support packages for individuals or companies who desire personalized assistance.<itemizedlist mark="bullet" spacing="compact"><listitem><emphasis><ulink url="http://support.openlinksw.com/support/online-support.vsp">Create a case</ulink></emphasis> to work with an expert in the data access and virtual database industry. </listitem> <listitem><emphasis><ulink url="http://www.openlinksw.com/contact/">Contact a regional office</ulink></emphasis> to arrange for phone support, remote diagnostics, 24x7 support, or other premium services.</listitem></itemizedlist></entry> </row> <row><entry /></row> <row> <entry> <emphasis>Follow OpenLink Software Product Support</emphasis> </entry> </row> <row> <entry> <ulink url="http://support.openlinksw.com/wiki/resources/gems.vsp?type=rss20"><figure><graphic fileref="SupportIndex/feed.png" /></figure></ulink> <ulink url="http://twitter.com/openlink"><figure><graphic fileref="SupportIndex/twitter.png" /></figure></ulink> <ulink url="http://www.facebook.com/home.php#/group.php?gid=136439427244&ref=nf"><figure><graphic fileref="SupportIndex/facebook.png" /></figure></ulink> <ulink url="http://www.youtube.com/OpenLinkTech"><figure><graphic fileref="SupportIndex/youtube.png" /></figure></ulink> </entry> </row> <row><entry /></row> </tbody></tgroup></table> <table><title /><tgroup><thead /><tbody> <span style="color: red"> UNKNOWN tag: http://www.w3.org/1999/xhtml:colgroup </span> <table><title /><tgroup><thead /><tbody> <span style="color: red"> UNKNOWN tag: http://www.w3.org/1999/xhtml:colgroup </span> <row> <entry> <ulink url="SupportServicesFAQ">Support Services FAQ</ulink> | <ulink url="LegacySupportIssues">Legacy Support & Deprecation</ulink> | <ulink url="ProductComparisonSheets">Data Access Product Comparison</ulink> | <ulink url="http://virtuoso.openlinksw.com/features-comparison-matrix/">Virtuoso Product Comparison</ulink> | <ulink url="SupportedArchitectures">Supported Architectures</ulink> | <ulink url="InstallationGuides">Installation Guides</ulink> | <ulink url="ProductLicensingGuide">Product Licensing Guide</ulink> | <ulink url="SystemIntegratorGuide">Data Migration & Integration Strategies</ulink> | <ulink url="DetectCPU">CPU Detection Help</ulink> | <ulink url="http://wikis.openlinksw.com/dataspace/owiki/wiki/MetaWiki/">Support Wiki</ulink> | <ulink url="http://boards.openlinksw.com/support/">Support Forums</ulink> | <ulink url="http://docs.openlinksw.com/">Online Documentation</ulink> | <ulink url="MacFAQ">Mac FAQ</ulink> | <ulink url="TechnicalFAQs">Technical FAQs</ulink> | <ulink url="TrainingTutorials">Training & Tutorials</ulink> | <ulink url="http://support.openlinksw.com/support/online-support.vsp">Online Case System</ulink> | <ulink url="EvaluatorHelpPage">Evaluator Start Page</ulink> | <ulink url="LinkedDataStart">Linked Data Beginner's Page</ulink> | <ulink url="http://www.openlinksw.com/contact/">Contact Us</ulink> </entry> </row></tbody></tgroup></table><para> </para> </tbody></tgroup></table></section></docbook>