Contact Contacting Technical Support Contacting Technical Support Fastest assistance will almost always come through the browser-based Case System. Other methods of contact are provided for convenience, but are best used to supplement (not replace) the Case System. US Office - covering the Americas, the Caribbean, and Japan First Tier <tgroup><thead /><tbody> <row><entry> <emphasis>Telephone</emphasis> </entry><entry> +1 866 302 0755 or +1 781 273 0900 x34 </entry></row> <row><entry> <emphasis>Fax</emphasis> </entry><entry> +1 781 229 8030 </entry></row> <row><entry> <emphasis>E-Mail</emphasis> </entry><entry> <ulink url="http://www.openlinksw.com/contact/?dept=Technical+Support">Technical Support</ulink> </entry></row> <row><entry> <emphasis>Web</emphasis> </entry><entry> <ulink url="http://support.openlinksw.com/">http://support.openlinksw.com/</ulink> </entry></row> </tbody></tgroup></table> <bridgehead class="http://www.w3.org/1999/xhtml:h3"> Second Tier</bridgehead> <emphasis>Acting Support Manager (US)</emphasis> Ted Thibodeau +1 781 273 0900 x32 tthibodeau(at)openlinksw(dot)com <bridgehead class="http://www.w3.org/1999/xhtml:h2"> UK Office - covering Europe, Australia, Africa, Antarctica, Asia, the Middle East, and all other regions</bridgehead> <bridgehead class="http://www.w3.org/1999/xhtml:h3"> First Tier</bridgehead> <table><title /><tgroup><thead /><tbody> <row><entry> <emphasis>Telephone</emphasis> </entry><entry> +44 20 8681 7701 </entry></row> <row><entry> <emphasis>Fax</emphasis> </entry><entry> +44 20 8681 7702 </entry></row> <row><entry> <emphasis>E-Mail</emphasis> </entry><entry> <ulink url="http://www.openlinksw.com/contact/?dept=Technical+Support">Technical Support</ulink> </entry></row> <row><entry> <emphasis>Web</emphasis> </entry><entry> <ulink url="http://support.openlinksw.com/">http://support.openlinksw.com/</ulink> </entry></row> </tbody></tgroup></table> <para> </para> <bridgehead class="http://www.w3.org/1999/xhtml:h3"> Second Tier</bridgehead> <emphasis>Acting Support Manager (UK)</emphasis> Hugh Williams +44 20 8681 7701 hwilliams(at)openlinksw(dot)com </section></docbook>